At Townsville Support Solutions, we know that dealing with NDIS can feel overwhelming. A good Support Coordinator makes all the difference, helping you turn complex NDIS paperwork into real support that improves your daily life.
Understanding Support Coordination
At Townsville Support Solutions, we know that dealing with NDIS can feel overwhelming. A good Support Coordinator makes all the difference, helping you turn complex NDIS paperwork into real support that improves your daily life.
Your Support Coordinator helps you understand exactly what support you can get and how to get it. We explain your funding in clear terms, help you find good services, and make sure you’re getting value from your NDIS plan.
Different Levels of Support
Support Coordination comes in different levels, depending on what you need. The most common is Level 2 Support Coordination, which helps you set up and manage your services. This includes finding providers, setting up service agreements, and making sure everything runs smoothly.
Some people also have Specialist Support Coordination. This provides more intensive support, often working closely with other professionals like healthcare providers or specialists. It’s particularly helpful if you have complex needs or are going through major life changes.
Level 1 Support Connection offers lighter support, helping you learn to manage your own services over time. This might be right if you’re confident with NDIS but just need occasional help.
How Support Coordination Funding Works
Support Coordination has its own funding category in your NDIS plan. This means using our service doesn’t reduce the money available for your other supports. The amount of funding you get depends on your needs and situation.
You can use this funding flexibly throughout your plan period. You might need more support when first setting up services or making big changes, and less when things are running smoothly.
Making Services Work in Townsville
Living in Townsville brings unique challenges and opportunities. In Kirwan and Aitkenvale, we work with several reliable personal care providers who understand local needs. For people in North Ward or Belgian Gardens, we know which providers offer good transport services to help you access the city.
Our local expertise helps in practical ways. For example, if you live in Annandale, we know which providers have support workers living nearby – important during wet season when some roads might flood. In Bushland Beach, we work with providers who understand the extra travel time needed and plan accordingly. In Kelso and Rasmussen we understand how much it means to people to have reliable transport available to access the city.
Managing Your Support Day to Day
Daily support management involves more than just scheduling services. We set up clear communication channels between you, your providers, and our team. If your regular support worker is sick, we have established processes to quickly find a replacement.
For urgent situations, we maintain an after-hours emergency contact system. If you have a crisis outside business hours, we make sure you know exactly who to call and what support is available.
We also help manage the relationship between different services. For example, if you have both therapy and personal care support, we ensure your therapy recommendations are communicated effectively to your support workers.
Working Through Different Types of Changes
Changes to your support needs fall into different categories, each requiring different responses:
Minor Adjustments: Like changing support times or switching between approved services. We can usually handle these within your current plan through discussion with your providers.
Service Provider Changes: Sometimes you might want to try a different provider. We manage the transition, including transferring any important information and ensuring no gaps in support.
Major Life Changes: Moving house, significant health changes, or changes in your support network might require a plan review. We help gather evidence and request urgent reviews when needed.
Preparing for NDIS Reviews
A successful NDIS review starts with good preparation. Three months before your plan ends, we begin gathering evidence. This includes:
Progress Reports: We collect detailed reports from all your service providers showing how their support has helped you.
Goal Achievement: We document progress toward your goals, including both successes and ongoing challenges.
Support Impact: We gather specific examples of how different supports have improved your daily life.
Future Needs: We help identify any changing or new support needs for your next plan.
This comprehensive preparation helps ensure your next plan includes the funding you need.
Supporting Special Situations
We have experience helping people in many different situations. For families with young children, we coordinate with schools and childcare centers. For people looking to enter the workforce, we connect with employment services and workplace support providers.
We also understand cultural needs. For our Aboriginal and Torres Strait Islander community members, we work with culturally appropriate services. For people from different cultural backgrounds, we can find providers who speak your language and understand your cultural practices.
The Technical Side
Support Coordination involves managing several technical aspects of your NDIS plan:
Service Agreements: We review all service agreements to ensure they protect your rights and clearly state what support you’ll receive.
Budget Tracking: We use specialised software to track your funding usage across different categories, helping prevent unexpected shortfalls.
Quality Monitoring: We regularly check that services meet NDIS quality standards and address any concerns promptly.
Getting Started
Starting with Support Coordination begins with gathering some basic information:
Essential Documents:
- Your NDIS plan
- Any relevant assessments or reports
- Current service agreements if you have them
- Healthcare plans if applicable
We then meet to discuss your needs in detail. This usually takes about an hour, and we can meet wherever you’re most comfortable – at your home, our office, or another location.
Start Your Journey with Support Coordination
Support Coordination is about turning your NDIS plan into real, practical results. Let us help you achieve your goals with confidence and care.
Visit our Contact Page to learn more and get started today.