Privacy Policy
Townsville Support Solutions is committed to protecting your privacy and handling your personal information respectfully and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We collect personal information you provide through our enquiry and referral forms, by phone, or by email. This may include your name, contact details, NDIS details, and information about the supports you are seeking. We only collect information that is reasonably necessary to provide our services.
How we use your information
We use your information to respond to enquiries, arrange and deliver supports, coordinate services, and meet our obligations as an NDIS registered provider. We do not sell your personal information.
Disclosure
We may share information with your consent — for example, with providers involved in your support — or where required or authorised by law. We take reasonable steps to ensure third parties protect your information.
Storing and protecting your information
We take reasonable steps to keep your information secure and to protect it from misuse, loss, unauthorised access, modification or disclosure.
Accessing and correcting your information
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Townsville Support Solutions
- 1 Jones Street, Townsville City QLD 4810
- Phone: (07) 4453 2220
- Email: admin@townsvillesupportsolutions.com.au
