Townsville Support Solutions is an NDIS registered provider offering support coordination across Townsville and the surrounding suburbs. Support coordination is a capacity-building support that helps you understand and use your NDIS plan so you can work towards the goals that matter to you.
We take the time to get to know you — your situation, your preferences, your support network and what a good life looks like for you. From there, we help you turn the words in your plan into real, practical supports that fit your everyday life.
What does an NDIS support coordinator do?
A support coordinator is your guide through the NDIS. We help you understand the different parts of your plan, explore your options, and coordinate the supports and services funded in your plan. We are independent and person-centred, which means our focus is always on your choice and control.
- Explain your NDIS plan in plain English so you know what each budget is for
- Help you find and connect with quality providers across Townsville
- Coordinate supports so your services work together smoothly
- Support you to prepare for plan reviews and reassessments
- Help you build the skills and confidence to manage supports more independently over time
- Assist you to navigate challenges, changes or unexpected situations
Who is support coordination for?
Support coordination is included in some NDIS plans as a capacity-building support. If your plan includes funding for "Support Coordination" or "Coordination of Supports", you can choose us as your provider.
We work with participants of all ages and backgrounds, including people who are new to the NDIS, people with complex support needs, and families and carers who want a trusted local partner to help them navigate the system.
How we work with you
Everyone is different, so we tailor our approach to you. A typical journey starts with a relaxed conversation to understand your plan and goals, followed by exploring your options together and connecting you with supports you feel comfortable with. We then stay in regular contact to make sure things are working and adjust as life changes.
- Get to know you, your plan and your goals
- Map out your funded supports and options
- Connect you with providers that suit your needs and preferences
- Check in regularly and help solve any issues
- Help you prepare for your next plan review
Local knowledge across Townsville
Because we are based in Townsville, we know the local services, community groups and providers. That local knowledge helps us connect you with supports nearby — from Townsville City and North Ward to Aitkenvale, Kirwan, Annandale, Hermit Park and the surrounding suburbs.
Who is this support for?
- NDIS participants with "Support Coordination" funding in their plan
- People new to the NDIS who want help getting started
- Participants with complex needs who want supports that work together
- Families and carers seeking a trusted local coordinator
