Townsville Support Solutions is an NDIS registered provider offering support coordination across Townsville and the surrounding suburbs. Support coordination is a capacity-building support that helps you understand and use your NDIS plan so you can work towards the goals that matter to you.
We take the time to get to know you — your situation, your preferences, your support network and what a good life looks like for you. From there, we help you turn the words in your plan into real, practical supports that fit your everyday life.
What does an NDIS support coordinator do?
A support coordinator is your guide through the NDIS. We help you understand the different parts of your plan, explore your options, and coordinate the supports and services funded in your plan. We are independent and person-centred, which means our focus is always on your choice and control.
- Explain your NDIS plan in plain English so you know what each budget is for
- Help you find and connect with quality providers across Townsville
- Coordinate supports so your services work together smoothly
- Support you to prepare for plan reviews and reassessments
- Help you build the skills and confidence to manage supports more independently over time
- Assist you to navigate challenges, changes or unexpected situations
Who is support coordination for?
Support coordination is included in some NDIS plans as a capacity-building support. If your plan includes funding for "Support Coordination" or "Coordination of Supports", you can choose us as your provider.
We work with participants of all ages and backgrounds, including people who are new to the NDIS, people with complex support needs, and families and carers who want a trusted local partner to help them navigate the system.
How we work with you
Everyone is different, so we tailor our approach to you. A typical journey starts with a relaxed conversation to understand your plan and goals, followed by exploring your options together and connecting you with supports you feel comfortable with. We then stay in regular contact to make sure things are working and adjust as life changes.
- Get to know you, your plan and your goals
- Map out your funded supports and options
- Connect you with providers that suit your needs and preferences
- Check in regularly and help solve any issues
- Help you prepare for your next plan review
Local knowledge across Townsville
Because we are based in Townsville, we know the local services, community groups and providers. That local knowledge helps us connect you with supports nearby — from Townsville City and North Ward to Aitkenvale, Kirwan, Annandale, Hermit Park and the surrounding suburbs.
What Makes Me Enjoy My Role
“One of the most rewarding parts of being a Support Coordinator is seeing the difference that consistent support can make in someone’s life.”
I was contacted by a participant who had experienced a difficult journey with Support Coordination. They had been with the same Support Coordinator for several years but had rarely heard from them. Whenever they reached out with questions or needed guidance, they were often met with silence.
When I came on board, my priority was simple – to be available, communicate regularly, and make sure they understood how to get the most out of their NDIS plan.
Together, we built a strong support network by connecting them with quality local providers across Townsville who genuinely met their needs and goals. As those connections grew, so did their confidence and independence.
Today, they’re flourishing. They have an amazing network of supports around them, they’re actively engaging with their community, and they know who to turn to when they need advice or assistance.
That’s why I love being a Support Coordinator. It’s incredibly rewarding to see people enjoying life rather than feeling overwhelmed by the NDIS. Knowing I’ve helped someone understand their plan, access the right supports, and build a future where they feel empowered is what makes this role so meaningful to me.
Your Support Coordinators
Experienced, proactive and genuinely caring — meet the people who will be in your corner.
Robyn
We are excited to have Robyn as part of our Support Coordination team. Robyn brings over 40 years of experience in the disability sector, supporting individuals and families through every stage of their journey.
- Over 40 years of experience in the disability sector
- Worked across a wide range of ages and conditions
- Highly experienced in coordinating supports and respite
- Skilled and available for Level 2 Support Coordination
“I love working in the disability sector. Over the years, I’ve had the privilege of supporting many participants from a young age and watching them grow into adulthood. Seeing their progress, achievements, and increased independence is incredibly rewarding, and it’s one of the main reasons I love what I do.”
Vera
Vera has been a valued member of our team for 5 years and brings a wealth of knowledge, experience and heart to everything she does.
- Extensive experience supporting children, teens and young adults
- Passionate about mental health and compassionate, person-centred support
- Works closely with participants to understand goals and navigate NDIS plans
- Committed to building connections and lasting, positive outcomes
“My goal is to help participants feel empowered, supported and confident in their NDIS journey.”
Who is this support for?
- NDIS participants with "Support Coordination" funding in their plan
- People new to the NDIS who want help getting started
- Participants with complex needs who want supports that work together
- Families and carers seeking a trusted local coordinator